Terms of Service
Effective .
These public terms are intended to cover website access, trials, evaluations, API access, and subscription services unless a separately executed agreement, order form, pilot agreement, statement of work, or data processing agreement says otherwise. Enterprise documents control where they apply.
1. Agreement and scope
These Terms of Service ("Terms") govern access to and use of Simulacra's website, Synthetic Data Studio, Headless API, documentation, software, and related services (collectively, the "Services"). By using the Services or accepting an order, you represent that you have authority to bind the company or organization you represent.
2. Enterprise agreements control
Many Simulacra customers use the Services under a negotiated subscription agreement, order form, statement of work, data processing agreement, or pilot agreement. Those executed terms control the customer's use of the Services to the extent they conflict with these public Terms.
3. Accounts, credentials, and authorized users
You are responsible for all activity under your accounts, users, API clients, tokens, OAuth credentials, and other access credentials. You must protect credentials using reasonable security practices, store API secrets in a secret manager or equivalent, and notify Simulacra promptly if you believe credentials have been compromised. You may permit only authorized users to access the Services.
4. Permitted use
The Services are provided for internal business use, consumer and market research analysis, scenario modeling, synthetic data generation, validation, and related workflows authorized by your order or agreement. Usage limits, tiers, row volumes, API capacity, support levels, and deployment modes may be set out in the applicable order or documentation.
5. Restrictions
You may not, and may not permit others to:
- use the Services outside the scope of your order, documentation, or applicable agreement;
- reverse engineer, decompile, decode, extract, or attempt to derive the underlying models, algorithms, source code, training procedure, or non-public system design;
- resell, sublicense, frame, mirror, or provide the Services as a service bureau, time-sharing service, hosted service, or competing product unless expressly authorized in writing;
- upload data you do not have the right to process or that is prohibited by the applicable agreement;
- circumvent retention, deletion, authentication, authorization, rate limit, or quota controls;
- use the Services to violate law, infringe rights, or generate outputs represented as real respondent records;
- interfere with the integrity, security, availability, or performance of the Services;
- use scraping, crawling, or automated access methods other than documented product or API functionality; or
- use non-public documentation, outputs, or confidential information for benchmarking or competitive analysis without written permission.
6. Customer data and outputs
You retain rights in the data you provide to the Services ("Customer Data"). Simulacra processes Customer Data to provide, secure, support, and improve the Services as permitted by the applicable agreement and Privacy Policy. Simulacra does not use Customer Data to train models for other customers.
Subject to your agreement and applicable law, synthetic outputs generated from your Customer Data are made available for your business use. You are responsible for appropriate labeling, provenance, methodology disclosure, privacy compliance, and decision governance for downstream use of outputs.
7. Service data
Simulacra may collect and use service, usage, telemetry, audit, security, and operational data generated from running the Services to maintain, secure, support, measure, bill, and improve the Services. Service data should not include uploaded seed rows or generated row content except where expressly needed for support and authorized under the applicable agreement.
8. Privacy, security, and subprocessors
Our Privacy Policy, Security page, API Security page, and Subprocessors page describe public privacy, security, retention, and vendor practices. Enterprise customers may receive additional security documentation, audit reports, and DPA terms directly from Simulacra or under NDA.
9. API-specific terms
The Headless API is intended for approved company tenants. You are responsible for implementing client-side safeguards described in the API documentation, including token protection, idempotency keys, schema-first conditioning, retention-aware downloads, and support logging that excludes secrets and customer data. The OpenAPI contract and published API documentation may include additional technical limits and operational requirements.
10. Third-party services
The Services may interoperate with third-party services, cloud infrastructure, storage, identity providers, analytics, customer systems, or customer-controlled key paths. Simulacra is not responsible for third-party services outside its control, and you are responsible for any licenses, permissions, or configurations needed for your third-party services.
11. Fees, taxes, suspension, and renewals
Fees, taxes, subscription terms, renewals, usage billing, payment terms, and suspension rights are governed by your order or executed agreement. Unless an agreement states otherwise, fees are non-refundable and you remain responsible for charges incurred under your account.
12. Availability and support
Uptime commitments and service-credit terms are described in the Service Level Agreement unless a customer-specific agreement provides different terms. Simulacra may perform scheduled maintenance, make security updates, or change features as needed to operate and protect the Services.
13. Beta and evaluation services
Trials, pilots, beta services, previews, and evaluation features may be incomplete, unsupported, changed, suspended, or discontinued. They are provided for testing and evaluation unless a written agreement says otherwise.
14. Intellectual property and feedback
Simulacra retains all rights in the Services, software, documentation, APIs, models, algorithms, technology, know-how, methods, and improvements. If you provide feedback or suggestions, Simulacra may use them without restriction or obligation unless an executed agreement says otherwise.
15. Confidentiality
Non-public product information, audit reports, security reports, pricing, roadmap details, API credentials, and customer data may be confidential. Each party must protect confidential information using reasonable care and use it only for the relationship unless an executed agreement provides more specific terms.
16. Compliance with laws
You are responsible for using the Services in compliance with applicable laws, research ethics obligations, privacy laws, consumer protection laws, export controls, sanctions laws, and contractual obligations to third parties.
17. Disclaimers
Except as expressly stated in an executed agreement, the Services are provided "as is" and "as available." To the fullest extent permitted by law, Simulacra disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. Simulacra does not guarantee that synthetic outputs will be suitable for every use case or decision.
18. Limitation of liability
Except as expressly stated in an executed agreement, Simulacra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Simulacra's aggregate liability under these public Terms will not exceed the amount paid for the affected subscription term, or one hundred U.S. dollars ($100) if the use was free, trial, beta, or otherwise unpaid.
19. Termination
Simulacra may suspend or terminate access if you breach these Terms, create security or legal risk, fail to pay amounts due, or use the Services outside authorized scope. On termination, product retention and deletion controls continue to apply as described in the applicable agreement, documentation, and Privacy Policy.
20. Governing law
Unless an executed agreement states otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.
21. Changes
We may update these Terms from time to time. Material changes will be reflected by updating the effective date and, where required, notifying affected customers. Continued use after the effective date of an update means you accept the updated Terms.
22. Contact
Simulacra Data, Inc.
Legal: legal@simulacra-data.com
Support: support@simulacra-data.com